It is necessary to present, including but not limited to, an allergy medical certificate issued by a second-level or above hospital and a photo of the allergic area of ??the consumer holding the purchased product, or other certificates that can effectively prove that the allergy is caused by the purchased product.

For consumers with a high credit rating, you only need to provide a photo of the allergic part holding the purchased product.

Issued by a second-level or above hospital, the medical certificate is one of three options: an outpatient (emergency) medical record and diagnosis, a doctor’s diagnosis certificate, and a machine-printed doctor’s medical record and diagnosis, in which the medical record must contain the patient’s name. The home page and the medical record details page of the doctor's medical record diagnosis record, the doctor's diagnosis certificate and the machine-printed doctor's medical record diagnosis must contain the doctor's diagnosis record with the patient's name.

Extended information:

Notes related to Taobao’s worry-free allergy service:

1. All vouchers must not be altered or have any traces of additions or deletions, otherwise they will be regarded as is an invalid credential. If the credentials are not provided according to the system requirements or the evidence is invalid, the application will be rejected.

2. If the return and refund request is approved, the return postage will be borne by the merchant. If the application is not approved or the seller refuses, you can directly apply for customer service intervention.

3. If allergy-free services should be provided, but the merchant fails to perform the service as required, the buyer must pay 10,000 Tmall points for each sub-order.

Taobao Service Center-What vouchers are needed for allergies?

Taobao Service Center-What vouchers are needed for allergy-free treatment?

Taobao Service Center-Allergy Worry-Free Service