Telephone banking service
Brief description of business
Telephone banking refers to the electronic banking business that provides customers with financial services such as account information inquiry, transfer and remittance, payment, investment and wealth management, business consultation, etc. Self-help voice and manual service by telephone.
ICBC 95588 Telephone Banking can provide customers with a package of financial services such as account information inquiry, transfer and remittance, investment and wealth management, payment, foreign exchange transaction, roaming in different places, credit card service, manual service, etc.
1. Account information query provides the functions of querying the basic information, account balance, current account details, account history details and account unwritten details of each account and its sub-accounts in the card.
2. Transfer and remittance provide functions such as transfer in the same city and remittance in different places.
3. The payment service provides the function of inquiring and paying various daily expenses such as telephone charges, mobile phone charges, utilities and gas charges.
4. Investment and financial management provides the function of buying and selling stocks, funds, bonds and gold.
5. Foreign exchange trading provides the functions of buying and selling foreign exchange in real time, inquiring exchange rate, account balance and various transaction details.
6. Credit card services provide functions such as card handling, card activation, loss reporting, account inquiry, RMB purchase and repayment, and credit line adjustment.
7. The manual service provides business consultation, complaints and suggestions, network information, new business introduction, and accepts emergency oral loss reporting of accounts.
8. Roaming in different places provides the function of handling various banking businesses in different places.
Characteristic advantage
ICBC 95588 telephone banking is not only rich in business types and powerful in functions, but also has distinctive characteristics of the times and superior scientific and technological advantages.
1. Easy to use and operate: ICBC Telephone Banking organically combines automatic voice service with manual answering service, and customers can enjoy the perfect unity of self-service voice service and warm manual service just by pressing the phone button.
2. Simple procedures and powerful functions: ICBC telephone banking is convenient, and customers only need to bring their valid certificates and ICBC passbook or bank card to the outlets to open accounts, enjoying the convenience of account management and the efficiency of investment and financial management.