When you receive a call from CITIC Credit Card Customer Service, you will indicate the intention of the call, such as: marketing and promotion business, satisfaction survey, introduction of the latest products of the bank, credit card information verification of users, credit card points redemption and so on. You can answer clearly, and after reaching an agreement with customer service, you will not contact normally.

General banks call for the following reasons:

1. cash installment invitation: every bank has launched cash installment business. For example, people's livelihood has a national music installment quota, which can be used for cash installment within the quota, without occupying the credit card quota, and only high-quality customers can enjoy it. Telesalesmen will call qualified customers and ask them to handle it, so that they can get a commission. The handling fee is higher than the bill installment, and the commission is naturally considerable.

2. Remind to standardize the use of cards: If cardholders often spend a lot of money or use cards illegally, the bank staff will call the cardholders to standardize the use of cards. , promptly remind cardholders to standardize the use of cards.

3. Invite to handle the bill installment: This kind of bank phone call is more common, especially after the cardholder has a large amount of consumption in the month, which is several times more than the usual transaction amount. At this time, the bank telemarketer will call to handle the bill installment. On the one hand, I am worried that the cardholder will not be able to repay on time, so I invite the cardholder to handle the installment to ease the repayment pressure. On the other hand, I can get a certain commission, because telemarketers usually get a commission from every installment.

Extended data:

China CITIC Bank, one of the national commercial banks in China, was established on April 20th, 1987. Headquartered in Beijing, it is one of the six major banks and three guarantees for Chinese-funded financial stocks in China and Hongkong.

In 2007, Shanghai Stock Exchange and China Stock Exchange A+H shares were listed simultaneously. Its business involves providing comprehensive financial solutions for corporate customers and institutional customers, and providing diversified financial products and services for individual customers.

2002110/On the evening of October 28th, CITIC Bank disclosed the third quarterly report, and the company achieved a net profit of1272.5 billion yuan in the third quarter, an increase of11.85% year-on-year; The net profit in the first three quarters was 4,654.38+0,756 million yuan, a year-on-year increase of 65,438+0.365,438+0%.