Refunds for Shell cards can be handled directly by the salesperson. According to the "Regulations on the Protection of Consumer Rights and Interests of Jiangsu Province", consumers have the right to apply for a refund within 15 days from the date of purchase of a prepaid card, and merchants must also unconditionally refund the prepayment. Consumers who need to withdraw their cards can protect their rights and interests through legal weapons.

What is a prepaid card?

Prepaid cards refer to prepaid vouchers issued by card issuers with specific operators and forms for profit-making purposes, and can be used to purchase goods and services at specific institutions. According to whether the cardholder's identity information is recorded, they are divided into registered prepaid cards and bearer prepaid cards; according to the information media, they are divided into magnetic stripe cards and chip (IC) cards. Business prepaid cards can be divided into single-purpose prepaid cards and multi-purpose prepaid cards according to different use scopes. For example, a single-purpose prepaid card is a prepaid card issued by the card issuer and used only to purchase goods and services from the company or a chain commercial enterprise of the same brand. Including large-scale card issuance, group card issuance, and brand card issuance.

Under what circumstances can the advance payment be refunded?

1. Operators can issue prepaid cards in violation of regulations and return the advance payment.

According to the "Administrative Measures for Single-Purpose Commercial Prepaid Cards" issued by the Ministry of Commerce, card-issuing companies engaged in the retail industry, accommodation and catering industry, and resident services must register with the Commerce Department. Individuals and individual employers are not the entities issuing prepaid cards. Card-issuing companies that fail to register with the commerce department are not qualified to issue prepaid cards and will issue prepaid cards in violation of regulations. Consumers can request a refund of their advance payment.

2. If the discounts and services promised to consumers by the operator when applying for the card are not fulfilled, the advance payment can be refunded.

Article 53 of my country's "Consumer Rights and Interests Protection Law" stipulates: "If an operator provides goods or services in the form of advance payment and fails to provide them in accordance with the agreement, the operator shall fulfill the agreement or return the goods according to the requirements of the consumer. Prepayment. The consumer must bear the interest on the prepayment and the reasonable fees that must be paid.

Purchasing with a prepaid card is now a form of transaction. The most widely used is Japan. Japan began to issue prepaid cards in 1983, and by the end of 1989, it had issued more than 1.09 billion cards. The largest issuance was in Japan's 7 ELEVEN stores with more than 4,300 convenience stores. The chain launched prepaid cards in the system in 1989 and succeeded.