1. Incomplete or incorrect identity information: Identity authentication is required when opening a digital RMB wallet. The system can't verify the identity because the identity information is incomplete or wrong, which leads to the failure of opening. Double-check to ensure that the provided identity information is accurate.
2. Abnormal account status: Abnormal bank account status, such as the abnormal account status of the Postal Savings Bank, will affect the opening of the digital RMB wallet. You can contact the bank customer service to solve the account problem, and then try to open it after ensuring that the account status is normal.