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Purpose and content of business process outsourcing
Most domestic software enterprises get the first pot of gold through system integration, but they are weak in all aspects. Business process outsourcing is an opportunity for software enterprises in developing countries to develop. It not only brings growth space for software enterprises, but also promotes the engineering and planning of software enterprises, thus rapidly improving the competitiveness of enterprises and even industries. BPO market has huge growth space and is an attractive cake. According to the statistics of Gartner, a market research company, since 1999, the annual growth rate of the global BPO market has averaged 23%, making IT the fastest growing business in IT outsourcing. In 2004, the total revenue of the global BPO service market reached 300 billion US dollars. According to IDC report, by 2008, BPO market will grow to 682.5 billion US dollars, with a compound annual growth rate of 1 1%.

In the United States and Europe, if you outsource some work, you can save 60% to 70% of the cost without affecting the quality. The provision of BPO services involves finance, insurance, medical care, human resources, mortgage loans, credit cards, asset management, customer service, sales and marketing. Most software enterprises in China get the first pot of gold through system integration. Business process outsourcing will be liberated and more focused on core business. Outsourcing partners bring knowledge,

Increase backup management time. Improve the overall quality of products for executives when they focus on their professional business. A study by outsourcing association shows that outsourcing agreement can save 9% of the cost for enterprises and institutions, while the capacity and quality are improved by 15%. Companies need to acquire international knowledge and technology that are not available internally. Outsourcing liberates the company's financial capital and uses it for activities that can achieve the maximum profit return. Business process outsourcing enables some new business operations to be realized. Some small companies and startups can achieve rapid global growth by outsourcing a large number of operational functions. On the one hand, effective outsourcing behavior enhances the competitiveness of enterprises.

In the process of implementing the management system, outsourcing those non-core departments or businesses to corresponding professional companies can save a lot of costs and is conducive to efficient management. For example, if a production enterprise organizes a fleet to transport raw materials and products, its cost will increase greatly in two aspects: 1, and the management cost will increase because it has no management experience in the transportation field;

2. Due to poor management, the transportation link seriously affects the production and sales work, resulting in an increase in production and sales costs. If the transportation business is outsourced to a professional transportation enterprise, the above costs can be greatly reduced. On the other hand, fierce market competition also makes enterprises face great challenges. With the intensification of market competition, focusing on one's core business has become one of the most important survival rules for enterprises. Therefore, outsourcing has become an important commercial means adopted by more and more enterprises because of its characteristics of effectively reducing costs and enhancing core competitiveness of enterprises. Drucker, a famous American management scholar, once predicted that in ten to fifteen years, any enterprise that only provides back-office support without creating turnover should be outsourced. For example, when the economy is depressed, enterprises will lay off some non-core business departments, which is often inevitable, with great negative impact, stable team and extra expenses. However, if these non-core businesses are outsourced to professional organizations at the beginning, the losses will be minimized.