1. Telephone loss reporting and verbal loss reporting are temporary loss reporting. Formal loss reporting means that the customer can make a formal written loss report at the counter with the real-name ID and password recorded when opening an account (excluding password loss reporting).

2. There is no charge for temporarily reporting the loss of a credit card. You can resume using the card after canceling it. A formal loss report will charge a handling fee, and it cannot be restored after the loss is reported.

3. Temporary loss reports are generally valid for 5-7 days. Once the time is up, they will become invalid. Official loss reports cannot be lifted or restored.

After verbally reporting the loss, the account will be stopped paying, all account transactions will be inoperable, and mortgage deductions will not be possible, but remittances can be received. After formal loss reporting procedures are completed, there are two types of stop-pay cards and stop-pay accounts. If the account is stopped, all payment transactions cannot be operated. If the card is stopped, you cannot save money or consume, but you can make payments and Mortgage deductions.