1. Telephone inquiry password is used to verify identity when calling customer service hotline, redeeming points and handling business through self-service channels.
2. The credit card transaction password is used for ATM inquiry, cash withdrawal and consumption on merchant POS machines.
the above contents are for your reference. please refer to the actual business regulations.
if you have any questions, please contact online customer service of Bank of China.
you are cordially invited to download and use China Bank Mobile Banking APP or BOC Cross-border GO APP to handle related business.