The expansion of credit card business has made life more convenient for many people. However, problems with credit card services have gradually come to light, such as poor bank service attitude, arbitrary credit card charges, etc. Let’s find out if 12345 can complain about the bank’s credit card services.

Can 12345 complain about CITIC Credit Card?

Yes. 12345, the "non-emergency rescue service system", is used to help claimants solve difficulties and problems encountered in life and production. It can be used to complain about CITIC credit card and other reaction matters. It is a platform for the municipal party committee and the municipal government to pay attention to people's livelihood and listen to public opinions. .

Of course, if your credit card is overdue and is being called upon by the bank, it is useless to complain to 12345. This will not solve the problem of overdue credit cards. Unless there is violent collection by the bank. The money owed to the bank must be repaid sooner or later, so you must find a way to pay off the debt. If you can't pay it back, you can apply to the bank for minimum repayment or deferred repayment.

Other complaint channels for China CITIC Bank’s credit card services

1. China CITIC Bank’s credit card customer service and complaint channels:

24-hour customer service hotline (consultation and complaints): 40088-95558

E-mail: 8009995558@citicbank.com

Correspondence address: CITIC Bank Building, No. 121, Fuhua 1st Road, Futian District, Shenzhen

Postal code: 518029

2. China CITIC Bank Credit Card Mediation Channel:

(1) Name: Shanghai Financial Consumer Dispute Mediation Center

Tel: 021-20235012

Address: Room 1906, China Merchants Building, 161 Lujiazui East Road, Pudong New District, Shanghai

Working hours: Monday to Friday, 9:30-11:00, 13:30:16:30

(2) Name: Shenzhen Banking Consumer Rights Protection Promotion Association

Tel: 0755-82084001

Address: Shennan East, Luohu District, Shenzhen 23rd Floor, Shum Yip Center Building, No. 5045 Road

Working hours: Monday to Friday, 8:30-11:30, 14:00-17:30.

The above is the answer to whether 12345 can file a complaint against CITIC Credit Card. In addition to making complaints through 12345, you can also consider other complaint channels.