I redeemed my points for Thunder membership at 20:00. The points have been deducted. Why don’t I recharge my Thunder membership? It’s been 4 hours and there has been no response.

Hello, if you are using a China Merchants Bank credit card, after we receive your application for redeeming credit card points, we will review the order within 2 working days. It is recommended that you check again in two days. If you have any questions, please call our credit card service hotline, enter your ID number and select 9 to enter manual, and the customer service staff will verify and process it for you.

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