The telephone number p>12363 is a national public service number for financial consumption consultation and complaint approved by the Ministry of Industry and Information Technology and used by the People's Bank of China. The scope of complaints accepted by this telephone is as follows: First, financial consumption consultation and complaints within the statutory duties of the People's Bank of China, including RMB receipt and payment, payment settlement, national debt, credit investigation, foreign exchange and other businesses. Second, financial consumption complaints involving cross-market and cross-industry financial products and services.

Special reminder: the service mode of "territorial answering and territorial accepting" is adopted for the 12363 telephone. Local residents can dial the 12363 telephone (the area code needs to be added across cities), and the answering time of the 12363 telephone is from 8: 3 am to 11: 5 am and from 14: 3 pm to 17: pm every Monday to Friday (except national statutory holidays and public holidays).

neither the commercial bank submitting the data nor the central bank's credit information center responsible for management and collection have the right to change or delete it. Unless the bank is at fault for bad records.

it is not easy to modify the credit report, and there are strict steps, and it must be on the premise that the personal credit record is really inconsistent with the facts and can provide evidence. At this time, the cardholder who needs to modify can apply to the credit management department of the People's Bank of China for objection handling, and make the amendment according to law after verification by the credit center and the financial institution that submitted the credit record modification.

I hope it helps you, and I wish you good luck.