1. Under normal circumstances, you should contact the customer service of the bank to report the loss orally, and go to the bank to report the loss with valid identity documents within 5 working days. Oral loss reporting If the cardholder has no time to go to the Bank Card Department, he can report the loss by phone, but he must go to the bank's business outlets to report the loss formally within 72 hours, otherwise the report will be automatically released after 24 hours.
2. report the loss of a bank card at an outlet. if the cardholder loses his bank card, he can apply for reporting the loss at a nearby bank outlet. Any outlet can apply for loss reporting without going to the card issuing outlet. The application for loss reporting by outlets belongs to formal loss reporting. The formalities for formal loss reporting are as follows: the cardholder should fill in the application for loss reporting, submit his identity document, and pay the loss reporting fee and the loss reporting replacement fee. Finally, I will go to the bank to reissue my ID card.
3. After the credit card is reported lost successfully, the lost card is useless, and it is useless for others to find it. At this time, you can find a free time to go to the bank to reissue it. If you lose your wallet, ID card and credit card together, you should give priority to reissue your ID card, and then go to the bank to reissue your credit card.
1. on the credit card-credit card function setting-credit card loss reporting/replacement page, select the credit card that needs to be reported and replaced, and select the type of loss reporting "loss reporting and replacement". Select the authentication tool at the bottom of the page and click Next. The page displays the information of credit card loss reporting/replacement, mailing method and mailing address. After confirming and passing the security authentication tool, click OK, and the page shows that the credit card loss report/replacement card has been submitted successfully.
2. However, the loss of credit cards in the mobile banking of Bank of China is a formal loss report, not a temporary loss report. Loss reporting of credit cards will result in loss reporting fees, and there will be a replacement fee for replacement cards, but many banks only charge loss reporting fees, and replacement cards are free. During the loss reporting period, an annual fee was incurred, which was also directly deducted from the credit card. However, some credit card annual fees can be exempted. If you don't swipe enough times, you can apply to the bank for a refund of the annual fee after repayment. After the bank agrees, you will get a new card to activate, and the annual fee deducted after the replenishment will be returned by the original way.
3. Reporting the loss of a credit card is something that needs to be done immediately when it is found stolen or lost. After reporting the loss of a credit card, the bank staff will freeze the account funds for the cardholder at the first time. It's best for cardholders to report the loss at the bank counter with valid documents the next day and go through the formalities for handling the card, so as to ensure the safety of their accounts.
operating environment: client mobile phone online banking APP 8.8.28.