Category: Education/Science>> Foreign Language Learning

Analysis:

1. Good morning (afternoon, evening), sir (madam)

Good morning (afternoon, evening), Mr (Mrs).

2. How do you do?

Hello! (First meeting)

Glad to meet you.

Nice to meet you.

3. How are you?

How are you?

Fine, thanks. And you?

Fine, thank you. How are you?

4. Wele to our hotel (restaurant, shop).

Welcome to our hotel (restaurant, shop).

5. Wish you a most pleasant stay in our hotel.

I wish you a pleasant stay in our hotel.

6. I hope you will enjoy your stay with us.

I hope you will enjoy your stay with us. (When guests first enter the hotel)

I hope you are enjoying your stay with us.

I hope you have a pleasant stay in our hotel. (During the guest's stay in the hotel)

I hope you have enjoyed your stay with us.

I hope you have a pleasant stay in our hotel. (When guests leave the hotel)

7. Have a good time!

I wish you a happy stay!

8. ***hotel, front desk. Can I help you?

***hotel, front desk. Who are you looking for?

9. Sorry, I've dialed the wrong number.

Sorry, I've dialed the wrong number.

10. May I speak to your general manager?

May I speak to your general manager?

Speaking.

I am.

11. Sorry, he is not in at the moment.

Sorry, he is not in at the moment.

Would you like to leave a message?

Would you like to leave a message?

Would you like to leave a message?

12. Pardon.

Sorry, please say it again, okay?

I beg your pardon.

I'm sorry, please say it again, okay?

English communication terms? Congratulations terms

13. Congratulations!

Congratulations!

14. Happy birthday!

Happy birthday!

15. Happy new year!

Happy New Year!

16. Merry Christmas!

Merry Christmas!

17. Have a nice holiday!

Happy holiday?/P>

18. Wish you every success!

Wish you every success! You succeed!

Words of thanks and approval:

19. Thank you (very much).

Thank you (very much).

20. Thank you for your advice (information, help)

Thank you for your advice (information, help).

21. It's very kind of you.

Thank you, you are so kind.

22. You are wele.

You’re welcome.

23. Not at all.

You’re welcome.

Don't mention it.

You're welcome.

24. It's my pleasure.

It's my pleasure to serve you.

(With pleasure.)

(My pleasure.)

25. I am at your service.

Happy to serve you .

26. Thank you for staying in our hotel.

Thank you for staying in our hotel.

27. I'm sorry.

I'm sorry.

28. Excuse me.

Sorry.

29. I'm sorry, It's my fault.

I'm sorry. That's my fault.

30. Sorry to have kept you waiting.

Sorry to have kept you waiting.

31. Sorry to interrupt you.

Sorry to interrupt you.

32. I'm sorry about this.

Sorry about this.

33. I apologize for this.

I apologize for this.

34. That's all right.

It doesn't matter.

35. Let's fet it.

Forget it.

English communication terms in hotels? Inquiry and direction terms

36. Can (May) I help you?

What can I help you with?

Yes, please.

Okay.

37. What can I do for you.

What can I do for you?

38. Is there anything I can do for you?

Is there anything I can do for you?/P>

39. Just a moment, please.

Please wait a moment.

40. May I use your phone?

Can I borrow your phone?

Certainly.

Of course.

Yes, of course.

Yes, of course.

41. Go upstairs/downstairs.

Go upstairs/downstairs.

42. It's on the second (third) floor.

On the second (third) floor.

43. Excuse me.

Sorry.

Where is the washroom (restroom, elevator)?

Where is the washroom (restroom, elevator)?

This way, please.

Please go this way

Turn left /right.

Turn left / turn right.

45. It's in the lobby near the main entrance.

In the lobby near the main entrance.

46. It's in the basement at the end of the corridor.

At the end of the basement corridor.

7. Mind/(Watch)your step.

Please go ahead.

48. Please be careful.

Please be careful.

49. Please don't leave anything behind.

Please don't leave anything behind.

50. Don't worry.

Don't worry.

51. Take it easy.

Don’t worry.

52. Please don't ***oke here.

Please don't smoke here.

53. Goodbye.

Goodbye.

54. See you late.

Goodbye.

55. Good night.

Good night.

56. See you tomorrow.

See you tomorrow.

57. Goodbye and thank you for coming.

Goodbye and thank you for coming.

58. Goodbye and hope to see you again.

Goodbye and hope to see you again.

59. Have a nice trip!

Have a nice trip!

60. Wish you a pleasant journey! Good luck!

I wish you a pleasant journey! Good luck!

English communication terms in the store? Terms used in the front office and guest room department

1. Have you a reservation?

Have you made a reservation?

2. May I know your name and room number?

Can you tell me your name and room number?

3. Here is your room key.

Give you the room key.

4. Please pay at the cashier's desk over there.

Please pay at the cashier's desk over there.

5. Are these your baggage?

Are these your baggage?

May I take them for you?

May I take them for you?

6. Housekeeping, may I e in?

Housekeeping, may I come in?

7. Leave your laundry in the laundry in the laundry bag behind the bathroom oor.

Please put the laundry in the laundry bag behind the bathroom door.

8. I hope I'm not disturbing you.

I hope I'm not disturbing you.

9. One moment, madam. I'll bring them to you right away.

One moment, madam. I'll send it right away.

10. I'll send for an electrician (doctor...)

I'll send you an electrician (doctor...).

Catering Department:

11. Sit down, please. Here is the menu.

Please sit down, please. Here is the menu, sir.

May I take your order, sir?

Do you want to order?

12. What would you like to have, coffee or tea?

What would you like to have, coffee or tea?

What would you like to have, coffee or tea?

13. Would you like to have any wine with you dinner?

Would you like to have any wine with your dinner?

Would you like to have any wine with your dinner?

14. Service hours are:

(Restaurant) service hours are:

7:00a.m.to 9:00a.m.for breakfast.

Breakfast from 7 to 9 o'clock.

11:30a.m.to1: 30p.m.for lunch.

Lunch is from 11:30 to 1:30.

6:30p.m.to 8:30p.m.for dinner.

Dinner is from 6:30 to 8:30.

15. Here is the bill. Please sign it.

This is your bill, please sign it.

English terms for communication in stores? Sales terms

1. What kind of rooms (foods) would you like to have?

What kind of rooms (foods) do you need? What kind of food to eat)?

2. Here is a brochure of our hotel and tariff.

This is a brochure and price list introducing our hotel.

3. We'll give you a 10%(ten percent) discount.

We'll give you a 10% discount.

4. We'll offer tour guides plimentary breakfasts.

We provide free breakfasts to companions.

, We accept your terms.

We accept your terms.

6. May I introduce myself?

Let me introduce myself.

7. May I present you a litter souvenir?

Please accept our small souvenir.

, Let's drink to our friendship!

Cheers to our friendship!

9. Let me propose a toast to the health of our guests!

It is recommended to toast to the health of the guests here!

10. Cheers!(Bottoms!)

Cheers!

11. How do you like Chinese food?

Do you like Chinese food?

12. What do you think of our service?

What do you think of our service?

13. Thank you for your ments (pliment, suggestions).

Thank you for your comments (pliments, suggestions).

14. I'm afraid it's against the hotel's regulations.

This is against the hotel's regulations.

15. In our hotel we don't accept tips.

Our hotel does not accept tips.

It's our pleasure to serve our guests well.

We are happy to serve our guests well.

Thank you all the same.

However, thank you anyway.

16. I'm afraid you'll have to pay for the damage.

You must pay compensation.

17. Thank you for telling us about it.

Thank you for telling us

I'll look into the mater right away.

18. I assure you it wont happen again.

I assure you that this kind of thing will not happen again.

19. Please don't worry, sir (madam)

Sir (madam), please don't worry.

I will send someone up to your room right away.

I will send someone up to your room right away.

20. I can't guarantee anything, but I'll try my best.

I can't guarantee anything, but I'll try my best.

21. What can I show you.

What do you want to buy?

22. How do you like this fashion (color, size, design)?

Do you like this style (color, size, design)?

23. The extra large size of this color is out of stock.

The extra large size of this color is out of stock.

Please try us again tomorrow.

Please try us again tomorrow.

24. They are total 175 (one hundred and seventy-five) Yuan.

***Total 175 yuan.

You may pay in cash or with credit card.

You may pay in cash or with credit card.

25. You have made a good choice, you have very good taste.

You are really good at buying things and have really good eyesight.

English in the hotel? Book a room

1. I'd like to book a double room for Tuesday next week.

I'd like to book a double room for Tuesday next week.

2. What's the price difference?

What's the price difference between the two rooms?

3. A double room with a front view is 140 dollars per night, one with an ear view is 115 dollars per night.

A double room with a front view is 140 dollars per night, one with a shady side is 115 dollars per night. .

4. I think I'll take the one with a front view then.

I think I'll take the one with a front view then.

5. How long will you be staying?

How long will you be staying?

How long will you be staying?

6． We'll be leaving Sunday morning.

We'll be leaving Sunday morning.

7. And we look forward to seeing you next Tuesday.

We look forward to seeing you next Tuesday.

8. I'd like to book a single room with bath from the after-noon of October to the morning of October 10.

I'd like to book a single room with bath from the after-noon of October to the morning of October 10.

Used on the morning of October 10th.

9. We do have a single room available for those dates.

We do have a single room available for those dates.

10. What is the rate, please?

How much is the room rate?

11. The current rate is $50 per night.

The current rate is $50 per night.

12． What services e with that?

What services does this price include?

13. That sounds not bad at all. I'll take it.

That sounds pretty good. I want this room.

14. By the way, I'd like a quiet room away from the street if the is possible.

By the way, I'd like a quiet room away from the street if the is possible.

8． I want a double room with a bath.

I want a double room with a bathroom.

29. How much a day do you charge?

How much a day do you charge?

How much a day do you charge?

30． It is hundred yuan a day including heating fee, but excluding service charge.

It is hundred yuan a day, including heating fee, but excluding service charge.

31. It's quite reasonable.

The charges are very reasonable.

32. How long do you intend to stay in this hotel?

How long do you intend to stay in this hotel?

How long do you intend to stay in this hotel?

33. Have you got through with the check-in procedure?

Have you got through with the check-in procedure?

Have you got through with the check-in procedure?

34. Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?

Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?

Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning?

35. Would you mind filling in this form and pay a hundred yuan in advance or him.

Please fill in this form and pay a hundred yuan in advance or him.

36． This is a receipt for paying in advance. Please keep it.

This is a receipt for paying in advance. Please keep it.

This is a receipt for paying in advance. Please keep it.

37. Have you any vacant (spare) room in the hotel?

Are there any vacant (spare) rooms in the hotel?

38. Sorry, we have no vacant (spare) room for you. But I can remend ou to the Orient Hotel where you may get a spare room.

Sorry, we have no vacant (spare) room for you. But I can refer you to the Oriental Hotel, where there are spare rooms.

39. Good afternoon, my room number is 321. Any mail for me?

Good afternoon! My room number is 321. Do you have my letter?

40. Yes. You have o letters and one telegram, also a message was left y a lady before one hour.

Yes. You have two letters and a telegram, and a lady called you an hour ago and left a message for you.

41. I'll mail a letter to U.S.A. by airmail.

I'll mail a letter to U.S.A. by airmail.

42. How much do I have to pay for you?

How much do I have to pay for you?

How much do I have to pay for you?

43. A letter generally mails to America-Europe-Africa by airmail. First 0 grams is 20 yuan.

Usually a letter sent to the United States, Europe, and Africa by airmail charges 20 yuan for 20 grams.

Words and Expressions

heating fee heating fee

exclude vt. exclude...

reasonable a. The price is reasonable, Inexpensive

fortnight n. fourteen days, two weeks

procedure n. process, step, procedure

check-in procedure accommodation registration procedure

p>

registration n. registration, registration

deluxe suites deluxe suites

Hotel English? At the reception desk (2)

44. Yes, we do have a reservation for you.

Yes, we do have a reservation for you.

45. Would you please fill out this form while I prepare your key card for ou?

Please fill out this form while I prepare your key card for ou, okay?

46. What should I fill in under ROOM NUMBER?

How should I fill in the "Room Number" column?

47． I'll put in the room number for you later on.

I'll put in the room number for you later on.

48. You fot to put in the date of your departure.

You fot to put in the date of your departure.

You fot to put in the date of your departure.

49. And here is your key, Mr.Bradley. Your room number is 1420.

And here is your key, Mr.Bradley. Your room number is 1420.

50. It is on the 14th floor and the daily rate is $90.

The room is on the 14th floor and the daily rate is $90.

51. Please make sure that you have it with you all the time.

Please make sure that you have it with you all the time.

52． My business negotiation has progressed much more slowly than I had expected.

My business negotiation has progressed much more slowly than I had expected.

My business negotiation has progressed much more slowly than I had expected.

53. I wonder if it is possible for me to extend my stay at this hotel for o days.

I wonder if it is possible for me to extend my stay at this hotel for o days.

I wonder if it is possible for me to extend my stay at this hotel for o days.

54． I'll take a look at the hotel's booking situation.

I'll take a look at the hotel's booking situation.

55. I'm glad that we'll be able to accept your extension re-quest.

I'm glad that we'll be able to accept your extension re-quest.

56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last o nights.

However, I'm afraid that we will have to ask you to change rooms for the last o nights.

57． We have already let your room to another gentleman.

We have already let your room to another gentleman.

58. That's no problem at all.

No problem.