Hello, Tmall will deduct 6 points if you complain about breach of promise.

Example: Taobao merchant asked the buyer to delete the review and forget to transfer the money. After the complaint was transferred to him, he complained that the promise was not fulfilled. The probability of the complaint being substantiated

Details of behavioral complaints The disposition is as follows: 1. If the seller violates any of the following special commitments, six points will be deducted each time:

Sellers who join Taobao official activities fail to provide services in accordance with the activity requirements (except for delivery time);?< /p>

The seller participates in the "Trial Center" activities, but refuses to send or delays sending the promised trial products to the buyer after the buyer successfully registers;?

The seller joins " "Overseas Direct Mail" service promises but the goods are not sent from countries and regions outside the mainland, Hong Kong, Macao and Taiwan, or the goods are not delivered to consumers by direct mail.

2. Four points will be deducted for each time the seller violates the transaction commitment:

Taobao determined that the seller should indeed support the "seven-day return" of the consumer protection service, but refused to fulfill the seven-day return commitment. ;

Taobao determines that the seller should indeed bear return commitments, damaged reshipments, quality commitments, and compensation for fakes and other service commitments, but the seller refuses to bear them;

Buyers choose Alipay Guaranteed transaction, but the seller refuses to use it;?

During the transaction conclusion process, the seller promises to give the buyer gifts or *** and other items other than the transaction commodities but actually refuses to give them away;?

< p> During the transaction conclusion process, the seller promised to return or exchange goods, repair and other services, but did not actually perform it;?

During the transaction conclusion process, the seller promised to bear the freight for delivery or return or exchange, but did not actually perform it. or the seller refuses to bear the shipping costs for goods with seven-day return and free shipping;?

The seller who has joined the cash on delivery or credit card payment service refuses to provide the aforementioned services or refuses to provide the aforementioned services as promised;

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The seller violates other commitments it has made on its own;?

3. If the seller violates the following delivery commitments, three points will be deducted each time and the buyer must pay a percentage of the actual transaction amount of the product. Five percent of the actual transaction amount of the commodity must be paid to the buyer as liquidated damages. The maximum shall not exceed 30 yuan and the minimum shall not be less than 5 yuan. For specific categories of goods, the minimum shall not be less than 1 yuan (except for special circumstances). (External) Please click here for details; after the buyer initiates a complaint, if the seller takes the initiative to pay the liquidated damages before Taobao manually intervenes and determines that the complaint is established, will Taobao handle the situation if the merchant agrees to pay compensation and will deduct points

Except for special circumstances, the seller fails to deliver goods according to the agreed delivery time after the buyer pays (unless otherwise agreed by both parties);

After the buyer pays, the seller refuses to follow the buyer’s order Transactions at a price (unless otherwise agreed by both parties to the transaction);

After the buyer pays, the seller refuses to give the buyer the individual discounts or discounts on the price of the goods that it has reached with it during the transaction. ;

During the transaction conclusion process, the seller made a commitment on his own or agreed with the buyer on a specific delivery method, logistics, express company, etc., but failed to actually comply with the relevant commitments or agreements;