The first step: report the loss or temporarily freeze it by phone immediately

If you find that your credit card is missing, you should immediately call the customer service number of China Construction Bank to report the loss or temporarily freeze it, so that the credit card Even if it is found by others, it cannot be used

Step 2: Formal loss report

Whether it is a phone loss report or a temporary freeze, it can only be valid for about 24 hours. If the cardholder still cannot find the credit card during this period, he or she must go to the nearest CCB branch to formally report the loss of the credit card within the validity period.

It should be noted that there is a fee for reporting the loss of a credit card, usually around 60 yuan.

When applying for a formal loss report, the cardholder must fill out a loss report application form and submit his/her identity document for verification. , pay the loss report fee. If the cardholder finds the credit card after reporting the loss, he can cancel the loss report, but the loss reporting fee already paid is not refundable.

Step 3: Apply for a new card

If the cardholder confirms that he cannot find the original credit card after reporting the loss, he can apply to CCB for a new card. The card number of the new credit card will be Different from the original one, if the cardholder's original credit card has been linked to some services such as automatic repayment, insurance premium payment, etc., he must remember to update the information in a timely manner.