China banking customer service is a regular worker. Because China Bank Business Customer Service is a subsidiary of China Bank Group, it has stable labor relations, signs formal labor contracts and provides formal employee benefits, such as five insurances and one gold, paid annual leave and paid sick leave. In addition, the corporate customer service post of China Bank has a formal training and management system to ensure the improvement of employees' professional skills and management quality. Therefore, BOC's business customer service is a formal job.