If the credit card is damaged, the signature is blurred, or the magnetic strip is degaussed and cannot be used, you can use the following methods to replace the damaged card:

Mobile Banking: After you log in to Mobile Banking, Click "My - All" to find "Card Management - Card Destruction" under "Credit Card", click this menu and follow the prompts.

Online Banking: After you log in to online banking, click "Card Management - Card Damaged and reissued".

Warm Tips

1. The CVV2 will change after the card is damaged or replaced.

2. The card number of the damaged new card and the old card, The card type is the same (except the UnionPay magnetic stripe card will be replaced by the UnionPay IC card)

3. There is no need to reset the inquiry password and transaction password after the card is damaged.

4. Application for loss. After replacement, the old card can continue to be used. Once the new card is opened, the old card will become invalid immediately. It is recommended that you cut off the old card and destroy it to avoid confusion.

There will be a certain cost of exchange for a new card. It costs about 20 to 50 yuan, depending on the bank.

Cards cannot be rewritten.

Credit cards can only be applied for card replacement through the credit card center, and there is nothing fixed at the counter. Just call the chargeable number, which is on the back of the card.

When the cardholder discovers that the credit card has been demagnetized, the first step is of course to call the card-issuing bank and follow up. After the card-issuing bank confirms the personal identity and information, it will send back the degaussed and damaged card. Since the card is being replaced, the card number is the same and there is no action to report the loss. The cardholder does not need to bear the cost of re-issuing the card, but he will have to wait for two or three days. You can only use it after receiving a new card on working days.

In addition, if the card is damaged, it will naturally be unable to be used for credit card purchases. However, if you have previously applied for a credit card loan from a bank through a credit card, the installment fee will still be recorded in the monthly statement. It does not affect the cardholder's repayment. The cardholder should make regular payments according to the payment date. Damage to the credit card will not be a reason for late payment.