Humanized service makes customers satisfied;
Sub-branch offices have always kept the habit of opening five minutes in advance every day, providing convenient services for white-collar workers working in surrounding office buildings. Pension payment day is the peak period for elderly customers to handle business intensively. At this time, they will open the door earlier than usual to serve the elderly customers, and at the same time take out the number in advance and send it to the elderly customers.
Through the questionnaire survey of customers and regular return visits to surrounding customers, the shortcomings are improved and the service quality is improved. At the same time, customers are invited to be social supervisors, and regular discussions are held to discuss the collection of service feedback and the areas that need to be improved in the work. She said, "We will listen to customers' opinions and communicate with them more, and then we will find out the shortcomings, improve and innovate in time. Our goal is to improve the service quality to a higher level and make customers feel at home. "
The VIP customer handling area is managed by layers and zones, which is very private. Introduce appointment service for high-end customers, improve efficiency and let customers feel higher service quality.
Details determine success or failure, win customer loyalty,
As customers, when we go to the bank to handle business, we most hope to get attention and see the heartfelt smiles and sincere services of bank employees. The lobby staff is the first window of banking services. They use their own actions to drive counter staff Qi Xin to work together to serve customers well. Many customers who come here to do business are old customers, and even some customers are die-hard fans of the lobby manager here. It is the thoughtful and warm service of the lobby manager that has won the satisfaction, trust and loyalty of customers.
Once they have questions about financial management, they will come here to find out about the lobby manager and make this their second home. Some customers who have moved away will still come back to do business. They say that they have feelings for this place, and it has become a habit in their lives to come and see if they have nothing to do.