In the process of economic globalization, the importance of financial English in the fields of economy, finance, foreign trade, accounting, marketing, banking and management has become increasingly prominent. I have sorted it out, welcome to read!
1
A: Hello, Mr Kowalski?
Hello, Mr Kowalski?
B ：I'm here, hello.
Hello, I'm listening.
A：Which city are you staying in right now? And the name of your hotel?
Which city are you staying in right now? And the name of your hotel?
Which city are you staying in right now? And the name of your hotel?
B: I'm in Beijing, at the Westin Hotel.
I'm in Beijing now, staying at the Westin Hotel.
A: Do you have your passport with you? Or do you by any chance know the number?
Do you have your passport with you? Or do you by any chance know the number?
Do you have your passport with you? Or do you by any chance know the number? How much is it?
B: I don't have it to hand, but I know the number. It's 162114699. Can you do anything, like stop the card for example?
Me I don't have it with me, but I know the number. The number is 162114699. Is there anything you can do, like deactivating this card?
A: Let me repeat that back to you, 162114699. That's just what I've done, Mr Kowalski, I've stopped your card temporarily .
Let me repeat it to you: 162114699. That's exactly what I just did, Mr. Kowalski, and I've temporarily suspended your credit card.
B: But, what do I do if I need cash?
But, what should I do if I need cash?
A: You can go to any branch of IBJ and request the Emergency Assistance Service. Everything will be taken care of, there's no need to worry.
You can go to any branch of IBJ and request the Emergency Assistance Service. Serve. Everything will be taken care of, no need to worry.
B: Thank you so much. I'll find the nearest branch and e in tomorrow. Thanks again for all of your help.
Thank you very much. I will find the nearest outlet and go there tomorrow. Thanks again for all your help.
2
A: IBJ, Client Services Department. Shelley speaking, how can I help?
This is IBJ Bank, Client Services Department.
I'm Shelley, how can I help you?
B: Client Services? Oh, hello. I need your help.
Is this the customer service department? Oh, hello. I need help.
A: Certainly, that's what we're here for. What can I help you with?
Of course, this is our responsibility. What can I help you with?
B: I'm a tourist in this city and unfortunately I've lost my card!
I'm a tourist in this city and unfortunately I've lost my card! But unfortunately I just lost my card!
A: Calm down, Sir. Is that an IBJ Debit or Credit Card?
Please calm down, sir. Did you lose an IBJ Bank debit card or a credit card?
B: Credit Card. The International Credit Card, I can't find it anywhere.
It is a credit card. International credit card, I can't find it anywhere.
A: Just calm down, Sir. OK, when do you think you lost it?
Please don’t worry, sir. So, when do you think it was lost?
B: I'm not 100 sure, around an hour ago I guess. I had it in the hotel lobby bar; I used it to charge something to my room. I obviously didn't pick it up again.
I'm not 100% sure, I guess it was about an hour ago. I still had it while I was at the hotel lobby bar and used it to charge some charges to my room. Apparently I didn't get it back.
A: That's fine, Sir. Let me just take some details frcm you and we can help you.
No problem, sir. Let me jot down some of your details and we can help you.
B: Thank you. Thank you very much.
Thank you. Thank you so much.
Three
A: Hello, Sir. Are you still there?
Hello, sir. Are you still there?
B: Yes, I'm here. What details do you need from me?
Yes, I'm here. What detailed information do you need from me?
A: Did you check with reception at your hotel?
Did you check with reception at your hotel?
B: Yes, I did. But nobody has handed it in as yet.
Yes, I asked. But so far no one has been delivered there.
A: OK, that's fine, Sir. We just need to ask you some questions for security purposes.
Okay, no problem, sir. We also need to ask you a few questions just to be on the safe side.
B: Please, go right ahead.
Okay, please ask now.
A: Could I have your name, please? And do you know your card number?
Please tell me your name, please? And do you know your card number? Credit card number?
B: I'm Mike Kowalski and my card number is 521167844, but there are some other numbers at the beginning. I'm not sure what they are.
My name is Mike Kowalski and my credit card number is 521167844, but there are some other numbers in front of it. I'm not sure what it is.
A: That should be fine, Mr Kowalski. And your PIN number?
That should be fine, Mr Kowalski. Also, what is your password?
B: It's 671029, my birthday. Silly to choose such a simple one, I suppose!
It's 671029, my birthday. I guess it's silly to use such a simple password!
A: That's pletely natural. Most of our customers do the same thing. Could you just hold for a moment please? Thank you.
This is normal. Most of our clients do this. Could you please wait a moment? Thank you.