My ICBC credit card was used by an ATM machine, what should I do?
My ICBC credit card was used by an ATM machine, what should I do?
Friends who often use ATM machines should know what card swallowing is.
In order to protect the user's information, each operation of the ATM machine is time-limited, usually around 30 seconds. If there is no operation for a long time, the card will be swallowed by the ATM machine. There is no way for the user to take out the bank card.
The ICBC credit card has been swallowed by an ATM machine. If you are using an ICBC ATM machine to handle business, you must call ICBC customer service 95588 immediately after the card is swallowed. You can find the customer service of the corresponding service outlet on the ATM body. Telephone.
Tell the customer service staff your ID number, contact number and the location of the card-taking machine.
If you are using an ATM machine from another bank, you should call the customer service of the bank where the ATM machine is located for help after your card is swallowed. Inform customer service of your bank card, card-issuing bank, personal ID number and contact number, as well as the location of the ATM machine that swallowed the card.
Generally speaking, banks will check whether there are swallowed cards inside the ATM machine every once in a while, and then return them to the bank branch. When your credit card is recovered by the staff, they will contact you promptly based on the personal information you provided. Generally, you have to go to the counter to get back a swallowed card.
I remind:
In fact, the credit card being swallowed is just an operational error and will not have any impact on your credit or card use. Since the structure of the ATM machine is very advanced and security measures are in place, you don’t have to worry about the swallowed card being taken away by others.
However, I have also seen special situations in the news. When someone was withdrawing money, his bank card was swallowed. After leaving for a few minutes, the ATM machine automatically spit out several thousand yuan. Therefore, once your credit card is used, I suggest you wait for a period of time to make sure that the ATM machine has returned to normal before leaving.
What should I do if my credit card is swallowed?
Hello, if your CMB credit card was swallowed at a CMB ATM, please check if there is a CMB outlet next to the ATM where the card was swallowed: If so, please explain the situation directly to the staff at the outlet and handle it this way. The timeliness is relatively fast. If processed through 95555, it will take a certain amount of time. If not, since this problem requires some of your personal information to be recorded, for the sake of account security, please dial 95555 in time, select 2 manual services - 1 personal banking business - 5 general personal banking services, enter the manual service to register for you, and follow up You verify the processing.
If it is a credit card from another bank, you can call the service hotline of the bank to which the credit card belongs for detailed consultation.
What should I do if my credit card is blocked? Teach you step-by-step how to get the card
Many cardholders often insert their credit cards into the ATM machine to handle repayments, inquiries and other services. However, if the operation is incorrect, for example, if the number of consecutive incorrect transaction passwords reaches the upper limit, the ATM will be blocked. The machine is stuck. In this case, we need to go to the bank to collect the stolen credit card. Let’s take a look at how to handle it.
How do I take out my credit card?
The reasons for credit card swallowing can be divided into three main types. One is caused by the cardholder's operational errors, such as entering the wrong password more than three times in a row, failing to pick up the card after timeout, forcibly inserting the card, etc.; It is a malfunction of the ATM machine or system; another is an abnormal status of the credit card, such as a lost card, a counterfeit card, or a frozen card.
If your credit card is swallowed due to the above situation, don’t panic. The swallowed card will be placed at the ATM management office by bank staff. The funds are safe and you only need to bring a valid identity. Just go to the bank and get the documents back.
As for how to get the card specifically, it can be divided into three situations:
1. If the card is swallowed during bank business hours and there is a bank branch next to the ATM machine, you can Go to the bank branch to contact the staff the next day, show your valid ID card to the staff, and the staff can get your credit card back after verifying the identity information;
2. If you are not at the bank when the card is swallowed During business hours or on weekends, you need to go to the branch where the ATM machine is located to retrieve your credit card with a valid ID card on the next working day.
3. If the card swallowing time is outside bank business hours, and there are no bank outlets next to the card ATM, it is best to call the bank phone number next to the ATM and ask the staff how to get the card, and then go to the bank During business hours, bring your valid ID card to the designated bank outlet to pick up the card.
The above is the relevant introduction to "What to do if your credit card is swallowed up". Under normal circumstances, if you want to swallow a credit card, you must go to a bank branch to pick up the card in person. If you don't have time, you can also entrust others to help pick up the card. You need to provide the cardholder's valid ID card and the agent's valid ID card, and The agent signs for receipt.
My Rural Credit Union card has been blocked, what should I do?
You need to consult the bank staff on the date when the card can be collected and the required procedures, and then follow the requirements to collect the card.
Knowledge expansion:
Reasons for bank cards being swallowed
1. ATM teller machine failure:
If the card is used, the ATM If the teller machine malfunctions, the bank card will be swallowed into the machine.
2. Operational errors:
When an individual inserts a bank card into an ATM teller machine, if the card is not taken out within the time limit or the card is forcibly inserted, the bank card will be swallowed. In addition, if the card is not removed within 30 seconds after withdrawing the card, the ATM will automatically swallow the card.
3. Abnormal bank card:
If there is an abnormality in the bank card inserted by an individual at an ATM teller machine, the card will also be swallowed. For example, the inserted card is a reported lost card, stolen card, fraudulent card, etc.
Solutions after card swallowing:
1. First of all, don’t panic. When an ATM machine automatically swallows a card, the system will generally freeze the account automatically, which will not cause any loss of funds. You just need to confirm whether the card has actually been swallowed.
2. After the bank card is swallowed, the self-service machine will print out a slip. You can take this slip and your ID card (if you are not the card owner, you need to contact the card owner to apply) and go directly to the counter. Just go through the relevant procedures. Or call the bank customer service number that pops up on the self-service machine, explain the situation, register the phone number, etc. Remember not to randomly call the posted phone number, especially the posted mobile phone number.
3. Nowadays, there are usually emergency contact intercoms in front of the self-service machines. If you press the button directly, you will dial the number of the bank's ATM monitoring room. After explaining the situation, the person on duty will help contact the bank personnel to handle it.
4. If the card swallowed by the ATM is a card from another bank, the card owner must take his or her ID card to the bank where the bank card belongs to print out his or her recent statement or the certificate that other banks need to issue, and then go to the bank where the card belongs. Get the bank card from the bank of the ATM that swallowed the card.
5. If you forget to take out the card after depositing and withdrawing money and it is swallowed, if someone finds out before "swallowing the card" and continues to perform malicious operations to withdraw money, it will cause you financial losses. However, now deposit and withdrawal machines are equipped with cameras, and the system will also record the withdrawals of each card account. You can apply to relevant departments to retrieve surveillance video.
Why do you need to replace your credit card if your credit card has been taken by an ATM?
If your credit card is taken by an ATM machine, there is no need to reissue it directly. The cardholder just needs to bring his or her ID card to the branch that manages the ATM machine to go through the card collection procedures.
Apply for a new credit card, because the credit card is usually issued at the provincial bank. After the card is successfully issued, it will take some time to mail it back to the branch. It may delay the cardholder's use, so don't replace the card easily.
That’s it for the introduction of what to do if you swallow up your credit card.