If your credit card is accidentally lost or stolen and you need to report the loss online, the operation is very simple. Go to the official website of the Bank of Communications, log in to personal online banking, and select "Report Loss Online" in the credit card column. The operation is simple and easy. convenient. However, if there is an emergency, you can also call the customer service hotline (400-800-9888) to report the loss. Loss reporting by phone is effective immediately, and the handling fee for reporting loss is RMB 50. You can also log in to Bank of Communications personal online banking to report the loss. After reporting the loss, you must call the customer service hotline to replace the card. Once the loss is reported, the loss reporting fee of 50 yuan will be deducted immediately. After completing the card replacement procedures, we will issue a new card to you on the next working day and mail it to your designated address by registered mail.