Black Cat Complaint is a consumer service platform owned by Sina. Users can complain about irregular behaviors of merchants through this platform. It also has a corporate reputation list to help consumers make consumer decisions.

If it is really useful, it will rely on the reputation list. If a company has product quality problems, it will be listed on the list, and then public opinion will supervise it. At present, the most useful channel for complaints is the official channel. After all, the official has the power to enforce the law, and other third parties are subject to public opinion supervision. Now that merchants have formed a response routine for 3.15, I am not very optimistic about the public opinion supervision of third-party media. From Lao Luo's Siemens refrigerator, to Apple's replacement without replacing the back cover, which only has a one-year warranty, to Samsung's explosion door, Lenovo's broken shaft door, China was not involved in the global recalls of various automobile industries. These are all issues that have caused great public opinion. , it took a long time to solve it in the end, which also proves that anything that cannot really harm him in front of capital is just a paper tiger. Therefore, I am not optimistic about black cat complaints. For these issues, it is recommended to seek support from official agencies as soon as possible. They have the power to enforce the law and can punish companies. Only when companies are afraid of punishment will they solve the problem. Third-party public opinion supervision always only targets large-scale quality problems, and many companies can pretend to be dead for a long time and then ignore it. After all, everyone is forgetful and will buy it after a few days. The right approach is to impose administrative or civil penalties until companies dare not commit the crime again.