You can find a tax refund company, which is the tax refund company that originally issued you a tax refund form.
The method is to send them an email, write down your passport number, tax refund form number and other information, and check with them whether you have received the tax refund form and the progress.
In fact, you can use Alipay to get a tax refund, and it usually arrives in your account in 10-15 working days