According to your expression, it should be overtime or the conditions are not met, that is, six spending amounts exceeding 18 are not completed within the specified time, and other conditions are not met. Suggestion:
1. Telephone customer service further consults the activity content to learn more about the requirements of meeting the conditions. At the same time, you can ask the other party to help you check the amount and time of your consumption, or ask the other party why it didn't meet the requirements.
2. Download the issuing bank APP, enter the bill in the credit card interface, verify your spending time and amount, and confirm whether it meets the requirements for receiving gifts. If you have any questions during the period, you can call the credit card customer service of the issuing bank for consultation.
I hope I can help you ~