Both ATM and over-the-counter cash transfer need to enter the transaction password, which will be sent to you by our bank, or you can modify it according to this password before sending it. If the password is entered incorrectly for six consecutive times, the card will be locked and cannot be traded. You need to call our customer service hotline to cancel your password before you can conduct normal transactions.

The ATM borrowed cash in advance and didn't spit out the money. Please contact the bank to which the ATM belongs in the way indicated on the ATM, or call China UnionPay customer service number 955 16, or call our customer service hotline.

When used on ATM machines, the reasons why the card is rejected include:

1. Your card has not been activated.

2. Incorrect transaction password input.

3. Lock your card status.

4. Insufficient withdrawal amount

5. Your card has expired.

Please call China Bank Credit Card Customer Service Hotline for detailed reasons.

Causes and solutions of ATM card swallowing;

1. Use the loss reporting card.

2.ATM system failure, etc.

If you accidentally swallow your card, please contact the bank of the ATM immediately. If necessary, please check with the ATM bank the next day (within one week at the latest) after swallowing the card and get the credit card. The card must be collected from the bank by itself, and it is not allowed to be collected on its behalf.