1. The first situation is that the registered email address for sending electronic bills is incorrect, and the system cannot deliver electronic bills. You can call or log in to online banking to verify and modify your billing address. From the next month, e-bills will be mailed to you according to the changed new email address

2. The second situation is if the e-mail address you are using is The email address is Yahoo (yahoo), Sohu (sohu), TOM (tom) or your company's corporate email address. Currently, these email addresses are very unstable when receiving electronic statements from Bank of China, so they may not be able to receive electronic statements. Change the email addresses currently used by most customers, such as NetEase and QQ

3. The third situation is that the electronic bill has actually been successfully delivered to the email address. Use IE browser to log in to the web interface of the mailbox and check whether the e-bill has been classified into the advertising email or spam folder. If so, please click here/Channel/11613190 to set it up

4. The fourth situation is that you have not sent any transactions in the current period, there is no balance in your account, or your own deposit is less than (inclusive) ￥100 yuan (USD 13/HKD 100), so no bill is generated in the current period

5. The fifth situation is that the electronic bill has not yet been delivered. Under normal circumstances, Bank of China will deliver electronic bills within 5 working days after the bill date, so if there is a holiday during this period, the delivery time will be postponed accordingly.