You can check with the card-issuing bank.

The "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks" have corresponding provisions:

Article 47 The card-issuing bank shall provide channels for inquiry of the progress and results of credit card application processing. The issuing bank shall comply with security management requirements when issuing credit cards. The card and password shall be delivered separately and the cardholder shall be prompted to receive them.

When a credit card is issued, the cardholder shall be informed in writing of the credit card bill date, credit card regulations, instructions for safe card use, customer service telephone number, service and charging information inquiry channels and other information, so that the cardholder can use it safely. credit card.

Extended information:?

Relevant legal provisions of the "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks":?

Article 58? Bank calculations are not consolidated From the capital adequacy ratio, all capital investments in financial institutions that comply with the provisions of these Measures shall be deducted from the capital at all levels. If these financial institutions have capital gaps, the corresponding capital gaps should also be deducted.

An internal system for calculating consolidated and unconsolidated capital adequacy ratios shall be formulated in accordance with these Measures. If a commercial bank adjusts the calculation range of consolidated and unconsolidated capital adequacy ratios, it shall explain the reasons and report to the China Banking Regulatory Commission for filing in a timely manner.

Article 59 The card-issuing bank shall provide 24-hour loss reporting services, promptly accept cardholders’ applications for reporting losses through business outlets, customer service hotlines, or electronic banking and other channels, and take corresponding risk control measures.

Baidu Encyclopedia - "Measures for the Supervision and Administration of Credit Card Business of Commercial Banks"