If your China Merchants Bank credit card is lost or your information is leaked, to ensure the security of your account, it is recommended to report the loss.

There are greater risks if the loss is not reported in time. For example, overseas online payments can be made through the card number, CVV2, and validity period. You can log in to online banking or mobile banking and enter "Card Management - Credit Card Loss Report" to easily complete the loss report operation or call the bank's customer service hotline.

When a cardholder discovers that his or her credit card is lost, he or she must call the customer service hotline of the card-issuing bank to report the loss as soon as possible. Some credit card products can also provide protection for customers' risks before the loss report takes effect. For example, for Bank of China's platinum credit card customers, for fraudulent transactions within 72 hours before the loss report takes effect, as well as transactions after the loss report takes effect, Supreme Edition customers can receive a maximum compensation of no more than RMB. Compensation of RMB 20,000 or its equivalent in currency. Elite version customers may receive a maximum compensation of no more than RMB 10,000 or its equivalent in currency.