Yes.

In 2020, the bank's credit card will lay out and build a "5G all-IP open service platform" to form a new operation and management model with system integration, data interoperability, and personnel complementation.

CITIC Bank Credit Card deepens the application of artificial intelligence technology, builds an independent and controllable AI intelligent ecosystem, and promotes the development of proactive, personalized and intelligent financial services. In 2019, based on Internet platforms such as "Dongka Space" APP, intelligent customer service robots served a total of 30 million customers; the one-stop demand resolution rate of 400 hotline intelligent voice robots was 81%, and an AI intelligent platform "Octopus Brain" with independent intellectual property rights was built; The answer accuracy rate of the intelligent question and answer robot is as high as 96%; the self-developed voiceprint recognition engine is effective and saves 10% of labor costs; the relationship graph and graph analysis platform increase the average monthly account repayment rate by 2.4 times; the face recognition technology enables core business Improve efficiency 53.