With the increase in credit card fraud cases, major banks have upgraded their credit card risk management to help maintain customer card security.
Recently, while monitoring transactions, the Counterfeit Detection Team of the Customer Risk Management Department of Ping An Bank’s Credit Card Center found that nearly a thousand credit cards had abnormal transactions on multiple overseas websites, and it was confirmed that they were concentrated and stolen by criminals. attack. The detection team responded quickly to this anomaly and used the industry's leading real-time authorization system to intercept counterfeit transactions. At the same time, we contact customers as soon as possible to confirm the transaction status, freeze the cards of customers who deny the transaction in a timely manner and arrange for new cards to be processed. While preventing blockage, we provide one-stop service for customers to use their cards normally in the future.
The successful prevention of blockage this time amounted to more than 20 million yuan, involving the loss of two cards, and the loss amount was only 2 US dollars! The timely, efficient and considerate service was highly praised by customers!
The Customer Risk Management Department of the Credit Card Center adheres to the purpose of leading by technology, constantly introduces new data sources and new technologies, optimizes the anti-fraud monitoring platform, and comprehensively improves anti-fraud capabilities. While handling cases quickly online, we also provided rapid feedback on case status, timely summarization, and adopted a series of prevention and control measures to battle criminals and overcome time lags. We saved a large amount of economic losses for Ping An Bank customers and successfully prevented many cases of blockage. It has helped customers reduce losses by 320 million yuan annually and ensured the financial security of 60 million customers.
In the process of dealing with a series of urgent and major cases, the Customer Risk Management Department of the Credit Card Center showed rapid response and timely prevention of blockages, safeguarded the rights and interests of customers to the greatest extent, and won unanimous praise from customers. It further enhances users’ confidence in the security of bank transactions, effectively combats various fraud crimes, maintains a healthy financial environment, and establishes a good image for Ping An Bank!
I believe that Ping An Bank’s credit card center will do better in customer risk management The better, the more secure your customers’ credit cards will be.
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