1. Call the 24-hour customer service hotline 400-66-95599 or 021-61195599 to report the loss.
2. Report the loss through outlets.
3. Online banking registered customers can log in to online banking to report the loss.
4. Registered users of mobile banking can report the loss by logging in to the credit card business area through the mobile client.
Once the loss reporting business is confirmed, it will take effect immediately and is irrevocable. You need to pay the 50 yuan handling fee from your account to report the loss. After the loss report takes effect, the bank will bear the economic losses caused by your card being fraudulently used, and send you a new card in time.
If you encounter stolen brush and lost card protection, remedy it.
Lost card protection means that if a credit card customer loses his credit card, if the cardholder applies to the bank for reporting the loss at the first time, the bank will compensate the cardholder for the loss caused by the theft of the credit card within a certain period of time before reporting the loss.