Industrial Credit Card Customer Service Hotline

VIP hotline: 400-889-5561 National unified customer service: 95561.

1. Industrial Bank was founded in 1988 with its head office in Fuzhou City, Fujian Province. It is one of the first joint-stock banks in China and ranks among the top 300 banks in the world. Industrial Bank Credit Card Center was established in July 2004. It is an organization directly affiliated to the head office headquartered in Shanghai and is fully responsible for the operation and management of Industrial Bank's credit card business. Annual fee-free policy: swipe the Gold Card 5 times to waive the annual fee for the following year. Cash advance handling fee: RMB: 2% of the cash advance amount, with a minimum of RMB20 per transaction (regardless of the same city or different place). Foreign currency: 2 of the cash advance amount, minimum USD 2 yuan/transaction (regardless of the same city or different place) Multi-account management: Limit *** Enjoy independent repayment on the billing day Independent installment business: Support installment business; interest-free installment for specific merchants (3 installments, 6 installments, 12 installments), bill installment business (not limited to products, not limited to merchants, 3.6, 12.18, 24 installments), single consumption installments (3.6, 12.18, 24 installments, single consumption exceeds 100 yuan It can be applied through credit card online banking, mobile banking and customer service phone). Billing date: Depending on the card type, the billing date that can be selected is different, and the cardholder can change it every six months.

2. In order to better provide services to customers and enrich the product functions of our bank's credit cards, Industrial Bank credit cards have promoted a number of withholding and payment services in different cities across the country. Business types mainly include: China Mobile/China Unicom mobile phone bill withholding and payment, telecommunication bill withholding and payment, water bill withholding and payment, electricity bill withholding and payment, gas bill withholding and payment, gas card withholding and payment, etc. . With the continuous development of new businesses, Industrial Bank Credit Card will strive to develop diversified withholding and payment services based on market conditions to meet the payment needs of different customers. Business introduction: Customers in the withholding industry need to sign an entrusted withholding agreement with a bank outlet or agency. The bank outlet or agency will handle the deduction transactions for customers on a regular or real-time basis according to the entrusted withholding agreement. Our bank will collect payment from the customer based on the bill consumption amount. Credit card charges. For business bills that have signed an entrusted withholding agreement, customers do not need to go to designated outlets to pay. The system will keep records of withholding transactions for customer inquiry. Agency Payment Service Payment service is a payment transaction carried out by cardholders at Industrial Bank outlets or channels. The system can deduct the business bills in real time and feedback the payment status to the cardholder in a timely manner.

3. Dial the customer service number to check the application progress. Dial the Industrial Bank customer service number (pay attention to the time when calling the bank’s customer service number. It is generally easier to get through if you call the bank’s customer service number earlier or later. Otherwise, you may not be able to get through in many cases). After the call is connected, Follow the prompts and press "1" to enter the credit card business inquiry, and then press "1" to inquire about the progress of the Industrial Bank credit card application. Method 2. Check the application progress on the official website of Industrial Bank. First, enter the Industrial Bank credit card website. Under the online express column on the right, there is "Progress Query", click in, enter the certificate type and certificate number to query. Method three: Inquire through a business outlet. If you do not have a computer and do not want to inquire by phone, you can also go to a nearby Industrial Bank business outlet to inquire.

Industrial Bank’s credit card customer service hotline

As of March 2020, the Industrial Bank’s credit card hotline is 95561, the overseas customer service hotline: 86-21-38769999, and the overseas credit card platinum hotline: 86-21 -38429696.

Industrial Bank Credit Card Security Reminder

A credit card that uses a password for consumption is like a locked treasure box. When the user's bank card is lost, stolen, or the information is leaked, the user's funds are safe. There is an extra layer of protection, and more and more cardholders choose to use consumption passwords to protect the security of their cards. If the user has not set up the UnionPay POS consumption password function, please call 95561 or log in to credit card online banking to activate the UnionPay POS consumption password function.

In order to protect users’ card security, users are requested not to disclose card transaction passwords to others and avoid saving them in clear text (such as writing on paper) to reduce the risk of password leakage; when making purchases with the card, please Keep your card in sight to prevent it from being misused or stolen.

When using a credit card with a password for transactions, pay attention to whether there are others peeping or recording around you. Make necessary shields when entering the password to prevent the password from being stolen by others; please separate the credit card and password properly. Keep it safe and change the password from time to time. Do not choose a number that is easy to guess or is too simple, such as 123456 or your birthday, to prevent the password from being deciphered by others.

Extended information

Types of Industrial Bank credit cards

1. Platinum card series

UnionPay RMB Platinum Credit Card·VISA Standard Dual Currency Platinum Credit Card · MasterCard Standard Dual Currency Platinum Credit Card · Youyi Business Travel Platinum Credit Card · Youyue Health Platinum Credit Card · Youyang Golf Platinum Credit Card · GOLF MasterCard Platinum Credit Card · GOLF UnionPay Platinum Credit Card · Bank Card MasterCard Dual Currency Platinum Credit Card · Bank Card UnionPay RMB Platinum Credit Card.

2. Theme Card Series

Chinese Heart Credit Card·Garfield Credit Card·QQ Show Credit Card·Car Friends Credit Card·Starry Night·Constellation Credit Card·The 60th Anniversary Theme Credit Card·QQVIP Credit Card.

Industrial Bank official website - Credit card (bottom of the page)

Industrial Bank official website - Credit card - Security reminder

Baidu Encyclopedia - Industrial Bank Credit Card

What is the customer service telephone number for Industrial Bank’s credit cards?

Industrial Bank’s 24-hour customer service hotline is 95561, transfer 1 to enter the credit card menu, and provide customers with bill inquiries, limit inquiries and adjustments, bill installments, points inquiry and redemption, cash advance and transfer repayment, Activation and password services, application progress inquiries and other credit card services.

Credit cards, also called credit cards, are credit certificates issued by commercial banks or credit card companies to consumers with qualified credit. It takes the form of a card with the name of the issuing bank, validity period, number, cardholder name and other contents printed on the front, and a magnetic stripe and signature strip on the back. Consumers holding credit cards can shop or consume at specially appointed commercial service departments, and then the bank will make settlements with merchants and cardholders. Cardholders can overdraft within the prescribed limit.

Credit cards stipulated in the relevant laws of our country ("Interpretation of the Standing Committee of the National People's Congress on Relevant Credit Card Regulations") refer to credit cards issued by commercial banks or other financial institutions with the functions of consumption payment, credit loans, transfer settlement , cash deposit and withdrawal and other full or partial functions of the electronic payment card. On December 1, 2017, the "English Translation and Writing Standards in the Public Service Field" was officially implemented, stipulating that the standard English name of credit cards is CreditCard.

Credit card consumption is a non-cash transaction payment method. There is no need to pay cash when consumption, and repayment will be made on the billing date (BillingDate).

Credit cards are divided into credit cards and quasi-credit cards. Credit cards refer to credit cards in which the cardholder has a certain credit limit and can consume within the credit limit and then repay; quasi-credit card It refers to a quasi-credit card in which the cardholder deposits a certain amount of reserve fund as required. When the reserve account balance is insufficient to pay, the cardholder can overdraw within the prescribed credit limit. The so-called credit card generally refers to a credit card only.

Starting from January 1, 2021, the credit card overdraft interest rate will be determined independently by the card issuer and the cardholder through independent negotiation, and the upper and lower limit management of credit card overdraft interest rates will be cancelled. The daily interest rate is 0.7 times 5/10,000).

On May 25, 2021, the Supreme People’s Court issued and implemented the “Regulations of the Supreme People’s Court on Several Issues Concerning the Trial of Bank Card Civil Cases.”

Industrial Bank customer service phone number

Industrial Bank customer service phone number:

1. National unified customer service number 95561.

2. Credit card platinum hotline 400-889-5561.

3. Overseas customer service hotline 86-21-38769999.

Industrial Bank’s customer service hotline is 95561, which is universal across the country. However, if you need to call Industrial Bank’s customer service number to handle business overseas, you can call the hotline 86-21-38769999.

Credit Bank has also set up a special VIP line for VIP customers. Industrial Bank’s VIP customer service hotline is 400-889-5561, and there are also VIP lines overseas. The overseas credit card platinum line is 86-21-38429696 .

How to transfer the customer service number of Industrial Bank to manual service:

When calling the customer service hotline of Industrial Bank, if you want manual service, you first press the "1" button after dialing Select the Chinese service, and then directly press the "8" key to be transferred to the manual service of the Industrial Bank customer service phone number. However, after being transferred to the manual service channel, you still need to enter your ID number or bank card to consult. , handle banking business.

What is the phone number of Industrial Bank’s credit card service center?

Industrial Bank’s credit card manual service hotline is 95561, which provides 24-hour service. If users have any questions, they can directly dial 95561. After selecting Chinese or English service, press 8 for manual service. If you have any questions, you can communicate with customer service personnel. Press 7 for the loss report service. You need to enter your ID number or bank. You can report the loss of your personal credit card immediately to avoid unnecessary losses. If you have a problem that cannot be solved by customer service, you can go to the business hall of your local bank for consultation.

Industrial Bank, headquartered in Fuzhou City, Fujian Province, is one of the first joint-stock banks in my country and ranks among the top 300 banks in the world. The Industrial Bank Credit Card Center is headquartered in Shanghai. In 2004, it issued dual-currency cards and Industrial Bank credit cards with the Hang Seng logo. Ordinary gold cards only need to swipe the card five times to waive the annual fee for the second year. The handling fee for pre-borrowing RMB cash is 2, with a minimum of 20 yuan. The handling fee for pre-borrowing foreign currency cash is 2, with a minimum of 2 US dollars.

Industrial Credit Card supports installment business. Generally, specific users can enjoy interest-free three, six and twelve installments. Bill installments are not limited to merchants, and can be three, six, twelve, eighteen, or twenty-four. A single installment of over 100 yuan can be processed directly through online banking and mobile banking. At the same time, different card types can choose different billing dates, and cardholders can change them once every six months.

There are many ways to repay credit cards, such as cash, ATM transfer, mobile banking, online banking, telephone banking, etc., all of which can be repaid and can be operated anytime and anywhere.

Industrial Bank’s credit cards are divided into platinum cards, standard cards, theme cards, co-branded cards, department cards, recognition cards, business cards and other card types, which are suitable for the needs of various users. Among them, distinguished card members can enjoy multi-currency settlement and can make card purchases in more than 200 countries around the world, which is very convenient. If your credit card is lost, you can report the loss through the customer service hotline, which will take effect immediately and have no worries.

Industrial Bank’s credit card is convenient and fast. At the same time, it has also opened a nationwide payment and withholding service to better serve customers. This includes mobile phone bill payment, water and electricity bill payment, gas card withholding and payment, etc. With the continuous updating and improvement of banking business, Industrial Bank Credit Card will continue to develop diversified products and projects based on market needs and customer needs, so that customers can enjoy better services.

This concludes the introduction to the telephone number of the Industrial Bank Credit Card Center and the phone number inquiry of the Industrial Bank Credit Card Center. Have you found the information you need?