Bank staff are most afraid of complaints about service attitude, forced buying and selling, and excessive debt collection.

1. Service attitude: Generally speaking, the attitude of bank staff is very good, but if they are a little arrogant and have a bad service attitude, you can directly call the head office to make a complaint. This will be linked to their performance appraisal. .

2. Forced buying and selling: In order to improve performance, some business departments will join forces with colleagues in other departments to carry out bundled sales and forced buying and selling to customers. For example, only if you purchase XX insurance, you can buy and sell. For bank loans and other such matters, you can complain to the China Banking Regulatory Commission.

3. Excessive collection: In the bank's loan department, when dealing with overdue customers, collection is inevitable. Most employees can follow the regulations and guide repayment. However, because there are performance appraisal indicators, There are still some individuals who violate the regulations. For staff who excessively collect debts, they can complain to the Mutual Financial Institutions Association or the China Banking Regulatory Commission.

Extended information:

Methods to complain to bank personnel:

1. Directly report to the account manager and ask for handling. This is the fastest and most convenient way. Once you encounter a staff member with a bad attitude, you should immediately call the account manager and confront the two parties on site, and there are other customers. This way the complaint will be most effective.

2. Call the bank customer service hotline. Under normal circumstances, the bank's customer service hotline has a complaint function. If not, you can choose to complain through manual service. The customer service staff will register and feedback to the superior of the bank where the complaining staff member is located.

3. Opinions are thin. Usually there will be an opinion book at the bank service desk, which is specially used to collect opinions, suggestions and complaints! The bank will compile and summarize the opinion book regularly, usually once a week.