Consumer insurance complaints can be cancelled by phone, provided that consumers complain by phone. If you complain through the web page, there will be an option to cancel the complaint after the complaint, just click.

Under the following circumstances, the respondent may apply to cancel the rejected complaint:

1. If the complaint is untrue, the respondent shall contact the docking Commissioner and provide the corresponding evidence and application letter.

2. If the complaint reaches an agreed solution through consultation and agrees to withdraw the complaint, both parties to the complaint shall sign the settlement agreement of the platform, stipulate the specific solution and the implementation period, and the respondent shall send a scanned copy of the signed agreement back to the docking Commissioner.

3. Enterprises that have settled in and used the consumer insurance SAAS customer service system have solved the complaint problem. Enterprises directly apply for filing in the background, and the complainant can click "Agree" on the client.

To sum up, the consumer protection complaint can be cancelled by calling 12345, and the parties can call 12345 again in time to learn about the contact progress of the problem. If you haven't contacted, you can cancel. If you have contacted the functional department, you don't have to cancel it, and you can explain the situation to the staff later.

Legal basis:

Law of People's Republic of China (PRC) on the Protection of Consumer Rights and Interests

Article 11

Consumers who have suffered personal or property damage as a result of purchasing or using commodities or receiving services are entitled to compensation according to law.

Article 13

Consumers have the right to acquire knowledge about consumption and the protection of consumers' rights and interests. Consumers should strive to master the knowledge and skills of the goods or services they need, use the goods correctly and raise their awareness of self-protection.