The form of reconciliation service shall be agreed by the issuing bank and the cardholder.

Article 61 of the Measures for the Supervision and Administration of Credit Card Business of Commercial Banks

The issuing bank shall provide reconciliation service. The statement should at least include the transaction date, transaction amount, transaction currency, name or code of the transaction merchant, repayment amount in the current period, minimum repayment amount in the current period, due repayment date, matters needing attention, service telephone number of the issuing bank and other elements. The specific form of reconciliation service shall be agreed by the issuing bank and the cardholder. ?

When the issuing bank provides the cardholder with service vouchers such as statements, it shall partially block the credit card number and shall not display the complete card number information. Except for the business vouchers printed by the bank counter for business.

Extended data:

You can determine the issuing bank according to the contents of the mailbox, complain to the issuing bank and ask for a new mailbox.

Article 62 of the Measures for the Supervision and Administration of Credit Card Business of Commercial Banks

The issuing bank shall provide complaint handling services, establish a unified and efficient complaint handling process according to the characteristics and complexity of credit card products (services), clarify the complaint handling management department, and open the complaint handling channels.