No charge. After inquiring about relevant information from China CITIC Bank, we learned that CITIC Bank’s one-on-one credit card customer service is provided free of charge and no charges will be charged. China CITIC Bank (CHINACITICBANK), formerly known as CITIC Industrial Bank, was founded in 1987 and changed to its current name at the end of 2005. CITIC Bank is one of China's national commercial banks, headquartered in Beijing.