Telephone charging standard:
400 customer service calls are charged the same as local calls, and there is no charge for long distance calls.
Extended data:
Main functions of postal credit card customer service hotline:
1, the national unified 24-hour credit card customer service hotline, answering questions for cardholders anytime and anywhere;
2, the marketing activity preview, the freshest preferential promotion information is clear at a glance, all under control;
3. When the cardholder calls the customer service hotline of the bank to inform the cardholder of the change of important information such as mobile phone number and address, the bank will update the personal information of the cardholder in time to protect the rights and interests of the cardholder.
4. Main services:
(1) activation card;
(2) Set or reset the inquiry password or transaction password;
(3) Inquiry: Unbilled bills, the latest 12 bills that can be inquired, available credit line, available cash withdrawal line, account information, points, etc. ;
(4) The faxed bills that have not been sent and those that have been sent should be reissued;
(5) Application for loss reporting, card replacement and account cancellation;
(6) modify the bill (except for special products);
(7) Apply for or cancel SMS service, and adjust the initial amount of monthly SMS notification;
(8) Application for installment payment business;
(9) Apply for or cancel the automatic repayment service;
(10) Application for quota adjustment;
(1 1) Update personal information: In order to provide quality service to cardholders in time, if the personal information of cardholders, such as address, telephone number and company, changes can also be made by calling the bank's 24-hour credit card customer service hotline.
References:
China Post Credit Card-Card Guide