Or directly call the credit card customer service hotline 4006695566, select the 0 key for manual service, enter the card number or ID number and telephone inquiry password according to the voice prompt, and then transfer to manual service.
Extended data:
Telephone banking (95566) personal customer service function:
1. Public information inquiry: self-service voice service provides customers with information such as RMB quotation, real-time exchange rate, deposit interest rate, fund net value and currency code. Human services can also provide inquiries about the location of branches and self-service equipment and product business consultation.
2. Telephone roaming: When calling local 95566 in any part of China, customers can choose "Telephone Roaming", enter the area code of Macau or Hong Kong, roam to Macau or Hong Kong, and use the telephone banking service provided by the local China Bank;
At the same time, customers are supported to call the telephone banking service number of the local China bank in Macau or Hong Kong to roam back to the Mainland 95566, so that customers can enjoy cross-border financial services at local telephone charges.
References:
Bank of China official website-customer service phone number