How to apply for a new card after reporting the loss of an ICBC credit card

When the cardholder's ICBC credit card is lost, in order to avoid losses, the cardholder needs to report the loss of the ICBC credit card. So how do you apply for a new ICBC credit card after reporting the loss? Card Baby will now talk about ICBC’s loss reporting and card replacement fees and other related contents.

Apply for a new card after reporting the loss of an ICBC credit card

1. If you need to apply for a new card after reporting the loss of your credit card, you can call the ICBC customer service hotline 95588 and transfer to manual service to apply.

2. If you need to apply for a new card after reporting the loss of your credit card, you can go to the designated outlet of the card issuer to apply for a new card with the loss report application form and valid ID (must hold the original document used to apply for the card) (via telephone banking) When handling the loss report business, there is no need to provide a loss report application form).

Time for replacement and collection of ICBC credit cards after the loss is reported

There are two ways to replace and collect credit cards: mailing and self-pickup. Since the settings of each branch are different, the card collection time is also different. You can consult the staff in detail when applying for a credit card replacement.

ICBC's handling fee for reporting loss and card replacement

The handling fee for reporting loss of credit card and quasi-credit card is 20 yuan/card, and the handling fee for reporting loss of special card is 10 yuan/card.

There is no charge for replacement of magnetic stripe cards; the cost of replacement of standard chip cards is 10 yuan/card; the cost of replacement of non-standard chip cards does not exceed 40 yuan/card; there is no charge for replacement of business cards (excluding smart cards) , color photo card).

If you choose express delivery to mail your credit card, you will also need to pay a courier fee of 20 yuan.

How to replace a lost ICBC credit card

If you are sure that your credit card is lost, in order to protect the security of your account funds, please use Personal Online Banking, Mobile Banking or ICBC e-Life as soon as possible You can report the loss by yourself through the software, or call the ICBC customer service hotline 95588, or go to the card issuer or business outlet with your valid ID to report the loss. The risk must be borne by the person before reporting the loss.

Warm reminder:

1. There is generally a 20 yuan loss reporting fee for reporting the loss of a credit card (Platinum card and above (including Centurion Black Gold Card, Centurion Platinum Card) Free; free for business cards; free to report loss of unactivated cards; some special cards are exempt from the loss reporting fee, the details are subject to the card issuance policy and branch characteristics);

2. After reporting the loss, you can call the ICBC customer service hotline 95588 or go to this off-site business outlet with your valid ID to apply for card replacement. Changes will occur after the card is replaced.

(Answer time: April 22, 2022. In case of business changes, please refer to the actual situation.)

What should I do if I lose my ICBC credit card

1 . If your ICBC credit card is accidentally lost, in order to ensure the safety of the funds in the card, first call the ICBC service hotline at 95588 to handle temporary loss reporting procedures. In this way, the bank will freeze your account to prevent the money in the account from being taken away.

2. After reporting the loss by phone, you need to bring your ID card to an ICBC branch to go through the written loss reporting procedures within 15 working days. If you cannot make a replacement written loss report within the 15-day validity period, you can call the service again. The hotline continues to handle temporary loss reporting procedures, otherwise the account that is frozen after the validity period will be automatically unfrozen.

3. 7 days after reporting the loss in writing, bring your ID card and loss report application form to an ICBC branch for replacement.