First, call customer service to report the loss. You can report it permanently for five days as appropriate. Report the loss permanently. If you don't go to the bank to reissue the card or report the loss, the money in the card will not be used. Five-day validity period: the card will be unfrozen automatically after five days of deactivation. It is recommended to report the loss permanently.

If the mobile phone is lost together with the card and ID card, it is suggested that the mobile phone number should also be called to report the loss. Because of these three things, fast payment: Alipay and Fortune Express can transfer money.

After reporting the loss, you'd better take your ID card or temporary id card to the bank for a replacement card in time.

Extended data:

Matters needing attention in reissue of bank cards

1. Ordinary debit cards can be reissued at the time (the next day) after the written loss report expires, and the money will be automatically transferred to the new card. After entering the new password, you can continue to use it at that time. Loss reporting fee per time 10 yuan, and card replacement fee per 5 yuan. If you want to continue using your previous account, please ask the bank. )

2. To report the loss, you need to get the original ID cards of both parties.

3. After the new card is completed, the old card will be automatically cancelled, so don't worry.

4. Remittance cannot be received between loss reporting and bank card replacement, because the account is frozen at this time.

References:

Baidu encyclopedia-report the loss