E-mail: Customer Service Center callcenter@pingan.com.cn

1. Bank national 24-hour service hotline: 95511 extension 3

2. Ping An Bank loan Service hotline: 4000045136

Credit card national 24-hour service hotline: 95511 to 2 (overseas hotline: +86-755-29595511, +86-755-95511, +86-95511) VIP service hotline: 4008895511 ( Overseas hotline: +86-21-38824910)

All-in-one card service hotline: 95511, turn 3, turn 4 (overseas hotline: +86-21-38134040)

3. Head Office Address: No. 5047, Shennan East Road, Shenzhen City, Guangdong Province, China (Postal Code: 518001) Extended Information

The customer service email format of Ping An Bank’s credit card is added with the two symbols "@" and ".". Only the suffix of each platform will be different.

For example:

QQ’s email address is xxxxxx@qq.com

163’s email address is xxxxxx@163.com

Sina’s email address is xxxx@sina.com or xxxx@sina.cn

Ping An Bank credit card can quickly complete the loss reporting procedure with just one phone call. After the loss reporting procedure is completed.

A new card will be sent to the cardholder’s billing address after two working days. Regardless of whether the card is reissued or not, the Bank will charge a loss report handling fee of RMB 60 per card (Platinum Card loss reporting fee is waived).

Ping An Bank official website-Contact us