Bank of Communications lost its credit card. How can I reissue it online?
you can't directly reissue it online. you need to call the bank customer service to explain the situation and report the loss.
1) report the loss and replace the card
If your card is lost or stolen, please call the 24-hour customer service hotline immediately to report the loss officially, and the loss will take effect immediately, and a certain amount of loss reporting fee will be charged (see the charging standard for details). In order to ensure the safety of your account, the card will become invalid immediately after the loss reporting takes effect.
if you need a replacement card, we will check the information with you, and after it is confirmed, we will re-create and mail a new card for you, and charge a certain amount of card replacement fee (please refer to the charging standard for details). The new card will be sent to your mailing address with a new one.
Platinum Card Service Hotline: 48-666-888
Standard Card, Y-POWER Card, Official Card, Shanghai Travel Card and Expo Card Service Hotline: 4-8-9888
Co-branded Card Service Hotline: 4-889-3888
Quasi-credit card.
3) renew your card when it expires
under normal circumstances, our bank will automatically renew your credit card two months before its expiration. And send the new card to your mailing address by registered mail, without any formalities.
to ensure your rights and interests, when you receive the new card, please sign your name in the signature column on the back of the new credit card and activate it through online banking, mobile banking, telephone banking, two-way SMS and other channels. When you have completed the activation procedures of the new card, cut and destroy the old card by yourself.
when you don't receive a new card, your old card can still be used before the credit card expires. If you don't receive a new card in time before the credit card expires, please call the 24-hour customer service hotline on the back of the credit card. If your mailing address changes, please contact us in time to avoid affecting your card use.
Extended information:
Security of Bank of Communications Credit Card
In order to ensure the security of your card, Bank of Communications provides the following services, so that your card can enjoy multiple guarantees and avoid your worries.
1. Password signature
You can choose to activate the function of using a password to confirm the transaction when using the card of China UnionPay merchants. After successful activation, you need to use a "password signature" to make POS consumption in China UnionPay merchants (except for China UnionPay merchants, VISA merchants and MasterCard merchants with the words "only accept credit cards" or "only support signatures" posted overseas, and you can use your card without using the transaction password) to ensure your card safety.
2. Transaction SMS reminder card loss protection
It is recommended that you open a worry-free service for using your card, and you can enjoy instant SMS reminder of each card consumption and cash withdrawal transaction, so that you can grasp the transaction situation of your card in real time and minimize or avoid the possibility of accidental or stolen swiping. At the same time, you can also enjoy the card loss protection service 72 hours before reporting the loss, which can compensate the cardholder for the financial loss caused by the stolen credit card.
after the cardholder loses his credit card and reports the loss to the credit card center, the insurance company will compensate the cardholder for the loss of stolen credit card within 72 hours before the loss is reported according to the actual situation, and the maximum compensation amount is 1, yuan/household/year.
the charge standard for worry-free credit card use: 4 yuan/household/month, which is charged uniformly at 12/ household every three months. For details, please refer to the introduction of worry-free credit card service
3.24-hour loss reporting service
If you lose your credit card, please call our 24-hour customer service hotline immediately to apply for loss reporting. It is suggested that you save the customer service hotline in your mobile phone address book so that you can contact us in time in case of such emergency.
4. Abnormal transaction monitoring
The Bank of Communications credit card adopts an advanced transaction monitoring system, which comprehensively monitors your card security 24 hours a day. For some suspicious transactions, we will contact you as soon as possible to confirm the authenticity of the transaction, so that you can feel more at ease when using the card.