1. Call customer service to report the loss. After five working days, the temporary loss will be automatically lifted. If it is found within five working days, there is no need to pay attention to it. If it is not found, you can officially report the loss.

2. Bring your ID card to the bank counter to report the loss. You can reissue a new card after seven working days.

Extended data:

1. Card issuers provide loss reporting service for cardholders, and set up a 24-hour loss reporting service telephone, providing telephone and written loss reporting, with written loss reporting as the formal loss reporting method. And in the articles of association or related agreements, the responsibility for reporting the loss between the issuing bank and the cardholder is clearly stipulated.

2. Oral loss reporting refers to the emergency loss reporting for the purpose of protecting the safety of funds because it is impossible to go to the bank to formally report the loss immediately after the bank card or passbook deposit slip is lost.

3. You can report the loss orally or call the customer service of the bank, or you can call the original bank, as long as you provide the ID number and account related information and verify it.

Baidu encyclopedia-oral report of loss

Baidu Encyclopedia-Bank Card Management Measures