Unsigned customers refer to those who have only registered online banking, and their identity and account information have not been verified by the counter or e-terminal.

There can be multiple accounts in an online banking system. If you add an account to the online banking system at the counter of an outlet, the account is signed. If you added your own account through "Add New Account" on the online banking, then this account is an unsigned account.

customers whose unsigned accounts can only handle account inquiry, investment and wealth management, repayment of their own credit cards, etc. Business such as transfer (transfer-out) cannot be performed.

Extended information

Signing process:

For non-signing customers of online banking, please bring your valid certificate, debit card account opened or added to online banking (passbook cannot be used for payment), and your mobile phone (PHS users should call local 95533 to ask PHS how to receive the certificate verification code first) to sign online banking at the branch under which the account belongs. After downloading the certificate, you can use the savings card account of the signed online banking to handle online payment transactions.

in order for you to use online banking more safely, you must purchase and bind a dynamic password card or a new USBKEY (please consult the counter for the price) according to the regulations of the local branch when signing the contract, and you must use a personal computer to enter the CCB website within seven days after signing the contract.

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