Refuse to pay for goods due to some reason (such as not receiving the goods, black card, stolen card, etc.).

The cardholder submits the reasons and information for the chargeback to the card issuing bank, which will review and feedback it to the acquiring bank and then forward it to a third-party payment company, such as CASHRUN, and finally reaches the seller, which takes about 2 About weeks. Regardless of whether the reason for the cardholder's refusal to pay is valid or not, it will be recorded on his personal credit, which will affect his credit and reduce his loan limit.

Extended information:

The customer service staff of Agricultural Bank of China said: "No matter which bank it is, as long as the cardholder has doubts about consumption and files a complaint, the bank will take corresponding measures to protect Regarding the cardholder’s rights and interests, as long as one party can provide definite evidence, for example, the signature on the consumption receipt is indeed not the cardholder’s, the bank will support the cardholder’s appeal.”

Zhonghui Payment Hubei. Manager Yang Liang of the agent said: "When installing POS machines for merchants, they will be trained on how to use the POS machines correctly. Verifying signatures is a very important step. The pinyin of the cardholder's name will be written in the lower right corner of each credit card. , if the signature does not match the pinyin, the transaction should be terminated in time.

On the other hand, if the POS machine does not issue a receipt, even if the consumer receives a deduction text message on his mobile phone, the transaction should be terminated in time and consumption will be continued. The receipt is an important evidence of transaction completion and must be kept for at least 180 days. ”

Baidu Encyclopedia - Chargeback

Ifeng.com - Merchant suspects cardholder maliciously refuses payment