The customer service hotlines for ICBC credit cards are 95588 and 400-669-5588.

The telephone services provided by ICBC include 24-hour national telephone service hotline 95588 and 24-hour VIP service hotline 400-66-95588. The 400 VIP service hotline is only for wealth cards, wealth management gold cards, platinum cards and credit cards. Gold card customers are currently available in all regions across the country except Shanghai, Zhejiang and Guangdong.

ICBC’s 95588 customer service hotline has the following service functions:

1. Account information inquiry: Provides inquiry for basic information of various accounts and their card sub-accounts, account balances, and account details on the day , account history details, account unregistered discount details and other functions.

2． Transfer and remittance: Provide functions such as intra-city transfer and long-distance remittance.

3. Payment service: Provides inquiry and payment functions for various daily expenses such as telephone bills, mobile phone bills, water and electricity bills, gas bills, etc.

4. Investment and financial management: Provides functions for buying and selling stocks, funds, bonds, and gold.

5. Foreign exchange trading: Provides functions such as real-time buying and selling of foreign exchange, querying exchange rates, account balances and various transaction details.

6. Credit card services: Provide card application, card replacement application, card activation, loss report, account inquiry, RMB foreign exchange purchase repayment, credit limit adjustment and other functions.

7. Manual service: Provide business consultation, complaints and suggestions, outlet information, new business introduction, and accept emergency verbal reports of account loss and other services.

8. Remote roaming: Provides the function of handling various banking services in different places where the account is opened.

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