1. First, you need to bring your bank card and ID card to Ping An Bank for processing or directly call Ping An Bank’s 24-hour customer service hotline to request an unfreeze.

2. Secondly, Ping An Bank's credit card has been frozen due to improper usage. You need to pay off the debt as soon as possible and apply to the bank for unfreezing after a period of time.

3. In the end, there was a suspicion of cashing out, and the bank's risk control caused the card to be frozen. Print out the recent consumption details of the card, and submit the details to the bank for review to prove that there was no cash out. The bank review passed, and the credit card It can be defrosted.