If you need to inquire about the credit card account of CITIC Bank on behalf of the cardholder, you need to handle the third-party authorization business.

1. Fax the "authorization form for third-party inquiry" to the customer (you can contact customer service to obtain this form);

2. The fax should be clear and complete, with a copy of the credit card attached;

3. A complete application form for authorizing a third-party agent to inquire about the cardholder's account information is required. The processing time is 3 working days, and the fax number is 0755-82380770.