If the credit card is lost, it is recommended to call customer service immediately to report the loss or freeze the account to protect the safety of your credit card funds.

Now you have two choices:

(1) If you report the loss of a credit card, you need to pay the loss reporting fee and then reissue the card. If there is a card replacement fee, the bank will mail you a new card (the account number is the same as the original account number, only changed), and you can use it normally after receiving the new card activation. The information of the original account is in the new card;

(2) Freeze the credit card without payment, and then pay off the balance in the account. Then you can apply for a new card (different from the original credit card) at Shanghai Pudong Development Bank. When the new card is available, it will be activated and the original credit card will be cancelled.

Extended data:

Cancel status

If you don't intend to continue using your credit card, you must cancel your account. If the account is not closed, the bank will charge an annual fee for the credit card.

If the card is not overdrawn, you can apply for account cancellation at any time. If the card has not expired, you need to apply first, and then go to the bank to cancel the account after a certain period of time.

If the card has expired and the account balance is zero, you can directly cancel the account at the designated bank outlet. When closing the account, you should bring the original valid identity certificate.

If it's not convenient for me to close the account, I can do it on my behalf. The agent must hold the power of attorney written by the principal (himself) and bring the original valid identity certificate to handle the account cancellation business.

If your card has not expired when you cancel your credit card account, some banks stipulate that you need to go to the designated outlets to receive the card, and then go through the formal account cancellation procedures after a certain period of time (up to 30 days).

This is mainly because if the cardholder makes a manual card pressing transaction before closing the account, the cardholder will have closed the account before the merchant submits the card pressing form to the bank for entry, so the bank will carry out liquidation.

On the other hand, if the cardholder is in consumption abroad or withdraws cash, it may take several days to settle the account. If the account is closed immediately, it will also affect the normal liquidation of the bank.