If the status of debit card account is found to be "only accept but not pay" or "not accept and not pay", it may be caused by the fact that the authenticity of identity information cannot be verified or judicial freezing is involved. Cardholders are advised to bring their valid identity documents and debit cards to any ABC outlet to verify the specific reasons.

If it is our credit card, please call the 24-hour customer service hotline of the credit card.

(Answer time: 2021August 19. In case of business change, please refer to the actual situation. )